Return & Refund Policy

Return & Refund Policy

Event Registration:

  • Registration fees are non-refundable and non-transferable, except in the event of event cancellation by ActivePulse Bangladesh.
  • If an event is rescheduled and you cannot attend the new date, you may request a refund within 7 to 10 working days from the announcement.

Product Purchases:

  • If you receive a defective or incorrect item, please contact us within 7 days of receiving the product for a replacement or refund.
  • Refunds will be processed within 7 to 10 working days of approval.

Refund Process: To request a refund, email us at ac*******************@***il.com with your order/registration ID, full name, and reason for the refund.

Delivery Information

  • Inside Dhaka: Delivery within 5 working days.
  • Outside Dhaka: Delivery within 10 working days.

We will notify you once your order is dispatched. If there are any unexpected delays, we will keep you informed.

For any further inquiries, please contact us:

ActivePulse Bangladesh
Phone: +8801538079467
Email: ac*******************@***il.com
Address: 122, Shaheed Taj Uddin Ahmed Sharani, Bara Moghbazar, Dhaka-1217

Official Licence No: TRAD/DSCC/016507/2024
Registered In: Dhaka South City Corporation

Last Update: 14/03/20025